As part of the interactive training, more than 5 service scenarios were devised and walked through, which were previously a cause for delays and customer dissatisfaction arose. The scripts were written after in-depth interviews with employees, which helped in targeting problematic areas.

Thanks to a detailed analysis of the highly competitive segment, it was possible to develop a sales plan and forecast for the clinic. The forecast came true with a deviation of only 2%. Moreover, in the process of cooperation, we helped the clinic establish workflow and data collection that will help them make forecasts of the clinic's future activities.

For a clinic that was experiencing patient flow reduction, after conducting an audit, improving service, updating communication strategy and expanding its digital presence, we increased the number of leads by + 3K per month, formed 5 new popular package services, implemented 3 PR projects and found new service employees.

The innovative clinic suffered from an imbalance in the quality of medical care and service support. At the same time, it was difficult to determine where the root of the problem was. Thanks to the combination of services "secret patient", "secret employee", modernization of service processes, training and certification of employees, it was possible to find out and eliminate the problem.

The premium segment clinic was losing its patients and sales dynamics. Since the target audience of such medical services is very demanding - we needede not just a WOW-effect, but a WOW-effect multiplied by 10 exclamation marks. Therefore we went beyond the standard procedure for improving the service. So, for example, the service book based on previous audit covered service standards not only for service employees, but also for security personnel, a restaurant staff and a medical workers.

While preparing the clinic, a segment leader, for expansion, we conducted audits and developed strategies for key areas of activity: marketing, communications, service. In addition, we also helped the clinic open its in-house marketing department. Following the recommendations, the clinic's income grew by 46%, and the number of sales by 43%.

On the order of an international organization, we developed and implemented a project that included a study, a survey, a training program and the creation of a manual for public health institutions. In total, we visited 6 different locations around the country, covered 15 medical institutions, conducted 16 trainings and 45 in-depth interviews.